Privacy choices

Submit a request

Email hello@alphagroups.io from the email address connected to your Chauflo account. State whether you want to access, correct, export, restrict or delete your information. Do not include your password, payment card details or identity documents in the first email.

Account deletion

Ask Chauflo Support to delete your account and personal information. We will verify that you are authorised to make the request. Where the account is provided by a chauffeur business, we may coordinate with that business before deletion. Some records may be retained when required for security, fraud prevention, legal compliance, contractual obligations or dispute resolution.

Passenger booking information

If you are a passenger and did not create a Chauflo account, contact the chauffeur business that collected your booking information. Chauflo will assist that business with a verified request where appropriate.

Notifications

You can change push-notification permission at any time in your iPhone or Android system settings. Disabling notifications does not delete your account or booking records.

Response and complaints

We aim to respond within the period required by applicable law. If European Economic Area or United Kingdom data-protection law applies, you may also complain to your local supervisory authority.

More information

Read the complete Chauflo privacy policy or visit Chauflo Support.